Infrastructure Lead (SaaS)

Manage and operate platform services in a tenant environment above hypervisor level.

Ensure reliability, security, and operability of container platforms and COTS components (MongoDB, Nginx, MQTT, IBM MQ, ArcGIS, etc.).

Key Responsibilities:

Lead platform operations team for container platforms and COTS services

Manage incidents, changes, RCA, and platform lifecycle

Install, configure, and troubleshoot COTS components

Work with application and Authority Furnised Equipment (AFE) teams for integration and issue resolution

Maintain SOPs, runbooks, and architecture documentation

Ensure monitoring, logging, and observability

Support patching, upgrades, and lifecycle management

Ensure OS hardening compliance (golden image)

Drive capacity planning and performance tuning

Lead DR/BCP activities

Qualifications

7–10 years infrastructure/platform experience

Strong Kubernetes / container platform experience

Experience with Docker / Podman

Experience installing and managing MongoDB, MSSQL, Nginx, Apache

Experience with messaging systems (IBM MQ, MQTT, Kafka equivalent)

Understanding of network, firewall, load balancer (for troubleshooting)

Linux administration and OS hardening

Monitoring tools (eG Monitoring, Grafana, Prometheus, ELK)

Experience in government / regulated environments preferred

Preferred Skills

Experience with CI/CD integration

Automation (Ansible, scripting)

Integration patterns (REST, messaging)

Security compliance familiarity

Platform (PaaS/CaaS), containers, COTS, OS hardening

Team Size

Leading a team of 4–6 infrastructure engineers