IVD Service Engineer

Engineer for Sysmex products for local market (SG). He is responsible for all preventive and corrective support functions necessary to ensure high level of customer satisfaction with Sysmex’s range of products.

Job Description

• Planning of corrective and preventive action visits for Sysmex’s Singapore customers.
• Provide technical support to local (SG) customers as needed to ensure customer needs are met.
• Adhere to procedures and processes to ensure department’s KPI are met.
• Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis.
• Manage key accounts that are being assigned.
• Review and maintain spare parts in own c-location needed to support local operations.
• Provide 24hrs standby for local customers on a weekly rotational basis.

Job Requirements

• 2- 5 years working experience in IVD or medical devices market
• Microsoft office, good communication skills.
• Maintains at all times the highest standards of professional and personal conduct when interacting with internal external customers.
• Experience in handling of Hematology, Coagulation, Urinalysis products will be advantageous.