Job is active
Service Desk
2 600 – 3 500 $
ITCAN PTE. LIMITEDSingapore
About this job
- Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
- Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
- Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.
Market insight
46% below median5 608 $
5 608 $5 608 $
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Frequently asked questions
What salary can I expect?
The employer lists 2 600 – 3 500 $ for this role at ITCAN PTE. LIMITED in Singapore. For comparison, the local market median is about 5 608 $ based on 26 080 similar offers.
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