Guest Service Officer

Role

You are responsible for providing prompt and exceptional service to customers.

Responsibilities

• Register guests by obtaining and/or confirming room requirements, verifying pre-registration and managing customer expectations and needs professionally.

• Respond to reservation enquiries promptly and deal with reservations accurately and efficiently.

• Responsible for providing prompt and exceptional service to customers.

Job Requirements

• Preferably with ‘O’ Level, ‘A’ Level or Diploma holder in any discipline.

• No related work experience is required as on-the-job training will be provided.

• Other general customer service-related experience will be advantageous.

• Customer service and people oriented.

• Good communication, listening and interpersonal skills.

• Innovative team player that is dynamic, self-motivated, pro-active, and mature.

• Must be able to work on rostered shifts, including night shifts, weekends and public holidays