WAITER SUPERVISOR

Job Description

We are seeking a motivated and experienced Waiter Supervisor to oversee the daily operations of the service team and ensure the delivery of exceptional customer service. The successful candidate will supervise front-of-house staff, maintain high service standards, and support the efficient operation of the restaurant.

Key Responsibilities

• Supervise and coordinate the daily activities of waitstaff to ensure smooth restaurant operations.
• Ensure guests receive prompt, courteous, and professional service throughout their dining experience.
• Assign duties, monitor staff performance, and provide coaching to maintain service excellence.
• Train and mentor new and existing service staff on company standards, service procedures, and customer engagement.
• Handle customer enquiries, feedback, and complaints professionally, ensuring timely resolution.
• Coordinate with the kitchen team to ensure accurate and timely food and beverage service.
• Assist with table reservations, seating arrangements, and service flow during peak periods.
• Monitor cleanliness and presentation of the dining area to maintain a welcoming environment.
• Ensure compliance with food safety, hygiene, and workplace safety regulations, including company policies and procedures.
• Assist in inventory control of dining supplies and report replenishment requirements.
• Support opening and closing procedures, including cash handling and daily operational reporting where required.
• Assist the Restaurant Manager in achieving customer satisfaction and operational performance targets.

Requirements

• At least 2 years of relevant experience in a supervisory role within the food and beverage industry.
• Strong leadership, customer service, and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to supervise and motivate a service team in a fast-paced environment.
• Good knowledge of restaurant operations, POS systems, and service procedures.
• Familiarity with Singapore food safety and hygiene standards.
• Positive attitude, professional appearance, and strong attention to detail.
• Willingness to work shifts, weekends, and public holidays as required.