CCIBT F1 Incident Commander

About thisrole:

Wells Fargo isseeking a Lead Systems Operations Engineer in technology as part of Commercialand Corporate & Investment Banking Technology (CCIBT). In this roleyou would be responsible for front‑line (F1) engagement in technology incidentsand events impacting CCIBT, helping to ensure rapid detection, effectivecoordination, clear communications, and disciplined execution during incidents,major events, and high‑risk operational activities.

In this role, you will:

• Actively engage with Major Incidents assisting with triage, stakeholder communications, and recovery activities, while ensuring high‑quality hand‑off to Problem Management
• Help drive timely engagement of platform, infrastructure, and application teams to restore service.
• Ensure incidents are accurately logged, updated, and transitioned across shifts using defined handover processes and tooling
• Help coordinate Major Incidents and planned/unplanned technology events (e.g., BCP exercises, data center activities, market events).
• Support or lead war rooms / command bridges, ensuring disciplined execution, clear roles, and structured updates.
• Track milestones, risks, and application readiness during events, ensuring issues are raised and managed via standard incident processes.
• Maintain accurate event status tracking and ensure final outcomes and issues are formally documented.
• Deliver clear, concise, and timely communications to stakeholders, senior leadership, and executive audiences during incidents and events.
• Produce and distribute incident notifications, updates, and summaries via approved channels (email, Teams, leadership chats).
• Identify opportunities to improve incident detection, response efficiency, automation, and tooling

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Strong experience in IT Incident and Event Management within an enterprise environment.
• Proven ability to operate calmly and decisively in high‑pressure, high‑visibility situations.
• Excellent stakeholder communication skills, including executive‑level updates.
• Solid understanding of ITIL Incident, Problem, and Change Management practices.
• Hands‑on experience with ServiceNow or equivalent ITSM platforms.

Desired Qualifications:

• Experience supporting Major Events, BCP/DR exercises, or market‑critical activities.
• Familiarity with follow‑the‑sun operational models.
• Exposure to Reliability Engineering, SLOs, or automation‑first operations.
• Experience within banking, financial services, or regulated technology environments.