Messaging & Collaboration Engineer – SharePoint (Ref 26513)

Responsibilities

SharePoint Administration:

• Manage and maintain SharePoint farms and site collections

• Perform patching, upgrades, and lifecycle management

• Define and enforce governance policies and best practices

• Support hybrid integration with Microsoft 365 services

• Troubleshoot issues across SharePoint architecture

SQL Server Management:

• Administer SQL Server environments supporting SharePoint and other applications

• Monitor and optimize database performance and resource utilization

• Manage backup, restore, and disaster recovery strategies

• Implement High Availability (HA) and Disaster Recovery (DR) solutions (e.g., Always On, clustering)

• Perform capacity planning and database maintenance

Automation & Scripting:

• Develop and maintain PowerShell scripts to automate routine tasks

• Improve operational efficiency through automation and tooling

• Generate reports for system health, usage, and compliance

Security & Compliance:

• Implement and enforce least-privilege access models

• Ensure secure configurations aligned with enterprise policies

• Support audit readiness and compliance requirements

• Collaborate with security teams to mitigate risks

Monitoring & Reliability:

• Implement proactive monitoring and alerting mechanisms

• Perform root cause analysis and incident resolution

• Participate in on-call support rotation

• Ensure high availability and system stability

• Proactively monitors the work queues

• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.

• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.

• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.

• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.

• Identifies problems and errors before they impact a client’s service

• Leads and manages all initial client escalation for operational issues.

• May work on implementing and delivering disaster recovery functions and tests.

Requirements

• Bachelor's degree or equivalent qualification in Information Technology, Computer Science, or a related discipline (or equivalent practical experience).

• Minimum 6 years of experience managing enterprise Microsoft collaboration and database platforms, including SharePoint, Microsoft SQL Server, Exchange Server/Exchange Online, Microsoft Teams, and Skype for Business Server.

• Strong technical expertise in PowerShell scripting, automation, system administration, troubleshooting, and performance optimisation, with excellent analytical and problem-solving skills.

• Proven experience supporting hybrid environments, implementing migration strategies, and administering both on-premises and cloud-based Microsoft technologies.

• Relevant Microsoft certifications: Microsoft 365 Certified - Enterprise Administrator Expert / Azure Database Administrator Associate

Licence no: 12C6060