Public Relations Officer

Roles & Responsibilities

Job Summary

Coordinate and manage public relations activities forconstruction projects, engaging residents and stakeholders to ensure smoothproject execution and effective communication.

Responsibilities

• Plan and coordinate public relations programs for construction projects to engage residents and stakeholders
• Explain and demonstrate the locations and purposes of Enhancement for Active Seniors (EASE) retrofit provisions to residents
• Respond promptly to enquiries and feedback from residents, consultants, and authorities to resolve issues effectively
• Take proactive measures to mitigate complaints arising from construction activities and suggest fall-prevention measures on-site when needed
• Arrange timely execution of works within flats to minimize disruption
• Liaise proactively with statutory boards, government departments (e.g., HDB, PUB, Town Councils), and subcontractors to facilitate smooth project progress
• Manage public requests and complaints, maintain detailed records, and track feedback cases to closure to ensure accountability
• Prepare and deliver monthly project reports and weekly updates to keep stakeholders informed
• Collaborate closely with contractors to address and reduce complaints related to construction activities
• Provide comprehensive administrative support to ensure efficient office and project operations
• Execute administrative duties accurately and timely to support project workflows
• Uphold and enhance the company’s reputation through effective stakeholder engagement and maintain positive relations with residents
• Attend construction working committee meetings and provide administrative and logistical support, including meetings scheduled outside normal working hours (9am to 11pm)
• Perform additional administrative tasks and ad-hoc duties as required

Required competencies and certifications

• Competency in managing public relations issues and handling project queries effectively with residents
• Good communication and interpersonal skills in English, with the ability to communicate effectively in one other official language (to support diverse stakeholder engagement)

Preferred competencies and qualifications

• GCE 'A' Level qualification with at least 2 years of public relations experience, preferably in the building trade (HIP/BTO/NRP Project)