Customer Success Account Lead

We are looking for a Customer Success Account lead to support enterprise clients by coordinating effective IT service delivery and maintaining strong service relationships. You will work closely with clients and internal technical teams to understand business requirements, monitor service performance, resolve service-related matters, and support continuous improvement.

What You'll Do

• Manage & Monitor: Monitor service performance against agreed SLAs and KPIs, coordinate incident escalations, and follow up on service improvement actions.
• Support & Advise: Work with clients to understand their IT service requirements and support the effective adoption and utilisation of IT services and solutions.
• Coordinate: Collaborate with architects, engineers, operations, and project teams to address service issues and align delivery with customer requirements.
• Communicate: Maintain regular communication with clients, provide service updates, and support service review and governance meetings.
• Improve: Gather customer feedback and identify opportunities to improve service quality, operational efficiency, and customer experience.

What You Bring

• At least 5 years of relevant experience in customer success, account management, service delivery, IT service management, IT operations, or technical support.
• Familiarity with ITSM frameworks.
• Good understanding of enterprise IT environments, cloud solutions, and service management tools.
• Strong communication, stakeholder management, problem-solving, and coordination skills.
• Bachelor’s degree in IT, Engineering, Business, or a related discipline.
• Ability to work effectively with clients and cross-functional teams and manage multiple service-related priorities.

If you believe you fit the requirements for the role, please submit your application below or drop us an email directly quoting the job title.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

(Scarlett) Zhang Jifan
[email protected]

EA Registration Number: R26159541.

Cornerstone Global Partners Pte Ltd (EA License: 19C9859)