Officer, Logistics

COMPANY DESCRIPTION

MSC Mediterranean Shipping Company is a global business engaged in the shipping and logistics sector. Present in 155 countries, MSC facilitates international trade between the world's major economies, and among emerging markets across all continents.

Founded in 1970 and headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. A world leader in container shipping, MSC has evolved from a one vessel operation into a globally-respected business with a fleet of 1000 container vessels and more than 200,000 staff.

MSC delivers goods and services to local communities, customers and international business partners. With access to an integrated global network of road, rail and sea transport resources, the company prides itself on delivering global service with local knowledge.

Through a network of 675 offices, MSC ensures that shippers can talk directly to our representatives, as well as using a variety of e-business solutions for digitalized cargo bookings. Responding to the needs of our customers, MSC is a major driving force behind the evolution of smart containers in our industry, helping to set the standards for digital shipping.

MSC calls at 520 ports on 300 trade routes, carrying some 30 million TEU (twenty-foot equivalent units) annually, via a modern fleet, equipped with the latest green technologies.

Over the years, MSC has diversified its activities to include overland transportation, logistics and a growing portfolio of port terminal investments. Today, our focus remains true to our roots and we continue to build and retain long-term trusted partnerships with customers of all sizes and scales.

RESPONSIBILITIES

We Offer

You will embark on an exciting journey with excellent career development opportunities in a global organization. As an Officer, Logistics, you will be part of a dynamic team responsible for supporting MSC's logistics operations in Singapore. This role offers valuable exposure to container logistics, equipment management, and customer service while providing opportunities to collaborate with internal and external stakeholders across the shipping and logistics network.

Key Responsibilities

Reporting to the Assistant Manager, Logistics, you will support daily logistics operations by managing import demurrage matters, responding to customer enquiries, and ensuring accurate operational records. You will also work closely with various stakeholders to facilitate efficient container movement and equipment control. Your key responsibilities include the following:

• Manage and respond to consignee, hauler, and port-of-loading enquiries relating to demurrage charges and return yard arrangements.
• Coordinate survey arrangements and follow up on container damage cases with terminals, depots, surveyors, and the Claims team to ensure timely resolution.
• Update container movement records in internal systems (OVA) and maintain accurate storing orders in Portnet to support operational readiness.
• Coordinate customer requests for direct gate-in arrangements and facilitate the timely resolution of overlanded unit nominations.
• Maintain high standards of data accuracy and operational compliance while supporting continuous improvements in logistics processes and service delivery.

QUALIFICATIONS

Who We Are Looking For

• Minimum 1 year of relevant industry experience;
• Candidates with a Diploma in Maritime/ Business Studies or a related discipline will have an added advantage;
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook;
• Strong verbal and written communication skills, with the ability to engage effectively with internal and external stakeholders;
• Customer-focused mindset with a commitment to delivering excellent service;
• Positive, proactive, and enthusiastic in representing MSC and promoting high-quality customer experience;
• A collaborative team player who works well across different functions and departments;
• Well-organized with the ability to manage multiple priorities and meet tight deadlines;
• Detail-oriented and meticulous in maintaining accuracy and quality of work;
• Self-motivated with the ability to work independently and take initiative when required.

OTHER INFORMATION

If you are up for the challenge, you could be our new colleague!

Kindly indicate your current availability period, current salary & expected salary when you submit your application.

Please note that your application will be sent to and reviewed by the direct employer - Mediterranean Shipping Company South East Asia (Singapore) Pte Ltd