Service Coordinator

Job Responsibilities:

• Handle customer enquiries and complaints, ensuring timely follow-up and resolution.

• Prepare quotations, process job orders, purchase orders, and other service-related documents.

• Coordinate and schedule service requests, projects, technicians, and subcontractors to meet deadlines.

• Maintain accurate service records, reports, warranty claims, and customer documentation.

• Monitor customer satisfaction, provide account updates, and identify opportunities for additional services or upgrades.

• Support administrative tasks, audits, logistics arrangements, and other duties assigned by management.

Job Requirements:

• Diploma in Business Administration or a related field with 1-2 years of relevant work experience or GCE N/O/A Level qualification with 3-4 years of relevant work experience.
• Proficient in Microsoft Office applications and computer-based administrative tasks.
• Possess good communication and interpersonal skills to work effectively with customers and team members.
• Experience with NetSuite is a plus but not mandatory.

Yvette Manalo EA License No.: 02C3423 Personnel Registration No.: R1659970

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