Service Crew

Job Description & Requirements

Fortuna Italian Restaurant located at 7, Craig Road, Singapore 089667

🎯 Primary Objective

To provide exceptional hospitality and ensure guests receive a warm, professional, and memorable dining experience at Fortuna Italian Restaurant through attentive service, in-depth menu knowledge, and team collaboration.

🧭 Key Responsibilities:

1. Guest Interaction & Service Delivery

· Greet and engage guests in a professional, warm, and welcoming manner

· Take accurate orders and ensure timely delivery of food and beverages.

· Check on guest satisfaction throughout the meal and resolve any concerns promptly.

· Provide personalized recommendations based on guest preferences and dietary needs.

2. Menu & Product Knowledge

· Study and understand all menu items, ingredients, cooking methods, and allergens.

· Confidently explain dishes and offer thoughtful suggestions, including beverage pairings.

· Stay updated on daily specials, promotions, and seasonal changes.

3. Hospitality Standards

· Uphold Fortuna’s reputation for delivering the best hospitality in Singapore.

· Anticipate guest needs, personalize the experience, and build genuine rapport.

· Treat every guest as a VIP — especially returning customers and high spenders.

4. Operational Responsibilities

· Maintain clean and organized workstations and service areas.

· Reset and prepare tables quickly and efficiently between guest seating.

· Follow opening, shift, and closing duties as per service standards.

5. Team Communication & Collaboration

· Work closely with hosts, runners, bar, and kitchen teams to ensure seamless service.

· Attend pre-shift briefings and contribute to a positive team atmosphere.

· Support team members during busy periods with a team-first attitude.

💸 Incentive Program – Guest Recognition Bonuses

· At Fortuna, we reward team members who go above and beyond. If a guest leaves a 5-star Google review and mentions your name with praise for exceptional service, you’ll receive:

$1.50 per eligible review (No monthly cap)

📘Training & Knowledge Requirements

· Complete onboarding and pass menu training assessments.

· Attend tastings and service workshops regularly.

· Continuously refresh knowledge of food, wine, and guest service techniques.

✅Job Requirements

Prior experience as a server in a fast-paced or premium dining environment preferred.

Strong communication and guest service skills.

Positive, professional appearance and attitude. Must be available to work evenings, weekends, and holidays. 5 days’ work week

* Only shortlisted candidates will be contacted.