Training & Development HR Executive - [East |Up to $3500] - WY

Job Description

• Working Hours: Monday to Friday (9am to 6pm)
• Employment Type: Full-Time
• Salary: Up to $3,500 + VB
• Location: Tampines

Job Responsibilities

• Coordinate and execute the onboarding journey for retail frontline staff and corporate executive-level new hires. You will partner with Operations Management to ensure the "Buddy System" is effectively implemented at the store level for seamless integration.
• Deliver engaging Service Excellence workshops and review corporate grooming standards with new hires to ensure our team consistently represents our premium brand.
• Serve as the primary point of contact for airport-specific training, including QSM registrations, the One Changi Learning portal, and managing Extra Miles Award matters for operations.
• Oversee mandatory training sessions, including First Aid, Trade Compliance, and Security Compliance, ensuring all employees meet essential regulatory and industry requirements.
• Regularly visit stores across Changi Airport terminals to provide real-time, constructive feedback on service standards and operational behaviors.
• Review and refine Learning & Development SOPs and processes for continuous improvement. You will also manage training-related financial administration, including Expenditure Proposals (EP) and payment requisitions to external providers.
• Prepare comprehensive weekly and monthly HR reports for the L&D function, ensuring training effectiveness and participation are accurately tracked.
• Review, propose, and execute Employee Engagement programs and activities that foster a positive and collaborative workplace culture.
• Assist with broader HR initiatives and general affairs projects as assigned by management.

Requirements

• Diploma in Human Resources, Training & Development, or related field.
• Demonstrated training and facilitation experience: Proven ability to lead workshops and engage diverse adult learners, ideally within a retail, F&B, or high-touch service environment.
• Strong Administrative & Reporting Skills: High proficiency in Microsoft Excel and the discipline to manage meticulous training records and financial documentation.
• Proactive & Detail-Oriented: Ability to review processes/SOPs and identify opportunities for improvement.
• Must have relevant experience in stand-up training facilitations from FMCG or retail background
• Must have ACTA or ACLP certifications
• Experience in Skills Future and other training grants and subsidies applications / submissions

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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**We regret to inform thatonly shortlisted candidates would be notified

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EA Personnel Name: Mok Mun Teng (Katrina) | EA Personnel No: R25157733