Director of Revenue Management (MHS)

The Director of Revenue Management is responsible for leading revenue management strategy and commercial performance for M Hotel Singapore, maximizing profitable revenue, RevPAR, market share and overall hotel profitability.

Responsibilities

• Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations.
• Develop and execute revenue, pricing, forecasting, and inventory strategies.
• Drive RevPAR, market share, profitability, and annual revenue budget performance.
• Monitor demand, market trends, room pace, competitor activity, and pricing opportunities.
• Identify performance gaps and implement clear, data-driven action plans.
• Optimize segmentation across Corporate, Retail, MICE, Discount, and other key market segments.
• Partner closely with Sales, Marketing, Digital, Distribution, Finance, and Operations to maximise profitable demand.
• Protect rate integrity and minimize unnecessary discounting, cannibalization, and displacement.
• Lead revenue performance reviews and communicate insights and strategies to hotel leadership.
• Ensure effective utilization of revenue management systems, tools, and processes.
• Drive innovation, process improvement, and best practices to improve hotel profitability.

Yield Management

• Daily pick-up analysis, strategy adjustments and reporting
• Perform competitive benchmark studies and follow market trends
• Create and develop pricing strategies
• Manage and oversee strategy for all 3rd party distribution
• Responsible for assessing, analysing and pricing group business strategies
• Analyse overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.
• Ensure all related systems are configured correctly, validated and working to full capacity
• Ensure web site booking process is maintained up-to-date and functional.
• Regularly check the input and the quality of data (segmentation, denials tracking, etc.)
• Conduct quarterly property performance review and develop strategic and tactical action
• Responsible for best practice standards to include: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts
• Evaluate performance of distribution partners and contracted rates (OTA, wholesale agencies, corporate, consortia, crew, groups, etc.)
• Prepare outline for and support the annual revenue budget process

Communication

• Conducts weekly revenue meetings to provide dynamic forecast of expected results, variances and budget comparisons
• Attends corporate and REIT meetings as required
• Issues timely inventory control measures and selling strategies to respective departments
• Establishes and maintains good relations with corporate accounts, travel agencies, airlines and other booking sources
• Work in liaisonwith hotel sales and reservations departments as a team