Sales Operations Cluster Manager

Who We Are Looking For?

As the Cluster Manager, he/she will be responsible for leading and managing a group of Store Managers to deliver area business plan and KPIs within budget. He/she will be accountable for overseeing that individual store activities are effectively carried out, assist in achieving financial and operational goals of the business, and to coach and supervise a team of Store Managers to deliver excellent retail experience for our customers in order to achieve sales and other retail targets.

What Awaits You:

• Support to stores on delivering KPIs on Sales, profitability and service standard

• Lead and motivate a team of Store-In-Charge to achieve business objectives, operations excellence in Store & Service standards

• Analyse reports and trends, to engaged internal functions to identify opportunities and roll out plans

• To assess store environments and workflow in order to put up practical proposals for business improvement

• To comply with company procedures at all times in order to protect valuable assets including its people and to achieve company KPIs

• Review store surrounding retail environments to identify areas for improvement opportunities

• Responsible in identifying potentials candidates among the store teams and groom them as part of succession planning

• Be exemplary role model to the team members in work ethics and sales driven with a flair for creativity

We Are Excited About You If You Have:

• Diploma holder with a passion for retail management

• At least 3 years of operational experience in a similar capacity

• Knowledge of Retail/ Health & Beauty-related industry

• Possess strong leadership qualities

• Confident and self-driven

• Strong integrity and professionalism

• Results orientated, resourceful, and willing to be “hands-on” when required

• Good analytical skills and commercial sense

• Meticulous and committed

• Strong level of judgement

• Good communication (spoken and written), interpersonal and people management skills

• Coaching and supervisory skills

• Planning skills

• Digitally Inclined

For more information, please visit and follow our LinkedIn Page https://www.linkedin.com/company/watsons-personal-care-stores-pte-ltd/ for exciting updates.