SharePoint Support Maintenance Engineer

Key Responsibilities

• Provide L2/L3 support for SharePoint On-Premises and SharePoint Online environments.
• Perform administration of SharePoint farms, site collections, and SharePoint Online sites.
• Monitor system health, availability, and performance and resolve technical issues.
• Troubleshoot SharePoint sites, pages, document libraries, lists, workflows, search, permissions, and user access.
• Manage site collections, permissions, security groups, content types, managed metadata, and document libraries.
• Support backup and restore activities when required.
• Investigate issues using ULS logs, IIS logs, Event Viewer, and SQL Server logs.
• Coordinate with infrastructure, database, and security teams to resolve production issues.
• Support SharePoint migrations, content movement, and site restructuring using ShareGate or SPMT.
• Troubleshoot and resolve defects in existing SPFx web parts and extensions.
• Implement minor enhancements using React, TypeScript, JavaScript, HTML5, and CSS3.
• Troubleshoot REST API, Microsoft Graph API, PnP JS, and SharePoint API issues.
• Build, package, deploy, and validate SPFx solutions across development, QA, UAT, and production environments.
• Maintain source code using Git/GitHub.
• Prepare technical documentation, SOPs, and knowledge base articles.
• Participate in incident, problem, change, and release management processes.

Required Technical Skills

SharePoint

• SharePoint Online / Microsoft 365
• SharePoint 2019 / Subscription Edition
• SharePoint Administration
• Site Collections, Lists and Libraries
• Content Types and Managed Metadata
• Search Configuration
• Permissions and Security

Development

• SharePoint Framework (SPFx)
• React
• TypeScript
• JavaScript
• HTML5 and CSS3
• REST API
• Microsoft Graph API
• PnP JS
• Basic CSOM knowledge

Scripting & Tools

• PowerShell
• PnP PowerShell
• ShareGate
• Git/GitHub
• Basic SQL Server troubleshooting

Qualifications & Experience

• Minimum 5 years of relevant experience in SharePoint support, administration, maintenance, or development.
• Hands-on experience with SharePoint On-Premises 2019/Subscription Edition and SharePoint Online.
• Experience in L2/L3 production support and troubleshooting.
• Experience supporting SPFx solutions and implementing minor enhancements.
• Good understanding of SharePoint administration, permissions, search, content management, and migration activities.
• Ability to work with infrastructure, database, security, and business teams to resolve technical issues.

EA Number: 11C4879