Customer Service Executive (Logistics) #ESY

Responsibilities:

• Timely and accurate entering of sales orders, amendments and engineering changes into the ERP system.

• Responsible for customer repair quotations adhere to approval policy/guidelines and managing customer timely approval to meet sales target.

• Keep customers updated on the status of their parts through weekly reports, customized reports and customer web base reports.

• Close monitoring of business-related activities till complete closure.

• Coordinate with other departments in resolving problems, expediting orders and managing shipment schedules.

• Handle customers’ enquiries including managing customer relationship; know when to escalate an issue to higher management.

• Update customers’ profiles, master pricing and product repair pricing in the ERP system.

• Timely prepare Repair Capability Listing / Catalogue and load into web page.

• Drive continuous improvement and implement innovative solutions to meet customers’ requirements and optimize customer service processes.

• Review POs, Contracts, and correspond with customers to address PO discrepancies and ensure compliance to PO requirements.

• Support generating department reports for management review and discussion.

• Support and participate in customer RFQ processes using Financial models.

• Provide backup duties within the Customer Service team.

• Perform other duties as assigned.

Interested candidates, please email your resume to [email protected]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted