Platform Engineer – Workplace & Endpoint Services

Job Description:

• Workplace & Endpoint Services to support, maintain and optimize enterprise workplace and endpoint platforms across customer environments.
• Responsible for managing and supporting Microsoft-based endpoint platforms, device management, workplace technologies and endpoint security solutions.
• The role will work closely with customers, technical teams and the Sales organization to ensure reliable and secure workplace environments.
• The Platform Engineer will also provide technical expertise during customer engagements, solution discussions, demonstrations and pre-sales activities, helping customers identify appropriate workplace and endpoint solutions.

Platform Engineering & Workplace Services:

• Manage, support and maintain enterprise workplace and endpoint platforms across customer environments.
• Administer and support Microsoft Windows 10/11 endpoint environments.
• Manage endpoint configuration, deployment, software distribution, patching and upgrades.
• Support and administer Microsoft Intune / Endpoint Manager environments.
• Support Microsoft Entra ID (Azure Active Directory), Active Directory and related identity services.
• Manage and support SCCM/MECM for enterprise device management and software deployment.
• Support Microsoft 365 applications and workplace productivity technologies.
• Configure and maintain endpoint security policies and security solutions.
• Perform endpoint health checks, monitoring and troubleshooting to ensure platform availability, performance and security.
• Implement and maintain standard endpoint configurations, policies and security baselines.
• Support device lifecycle management, including provisioning, deployment, configuration, replacement and retirement.
• Assist with operating system upgrades, patch management and application deployment activities.
• Troubleshoot endpoint, application, connectivity, VPN, wireless and access-related issues.
• Work with infrastructure, network, security and application teams to resolve complex technical issues.
• Maintain technical documentation, configuration records, support procedures and knowledge articles.
• Identify opportunities to improve endpoint performance, security, automation and user experience.

Technical Support & Service Delivery:

• Provide onsite and remote technical support for desktops, laptops, workstations, mobile devices, printers and peripherals.
• Diagnose and resolve hardware, operating system, software and application-related issues.
• Investigate and resolve incidents and service requests within agreed SLAs.
• Coordinate hardware replacement, warranty and break-fix activities where required.
• Monitor recurring issues and identify opportunities for problem management and continuous improvement.
• Escalate complex issues to relevant L2/L3 infrastructure, security or application teams while maintaining ownership through resolution.
• Participate in scheduled maintenance, deployment and migration activities.

Customer Engagement:

• Act as a technical point of contact for assigned customer environments.
• Build strong working relationships with customer IT teams and key stakeholders.
• Understand customer requirements and recommend appropriate workplace and endpoint solutions.
• Conduct regular environment health checks and provide recommendations for improvement.
• Provide technical updates, incident status and recommendations to customers.
• Maintain a strong customer-service mindset and ensure high customer satisfaction.
• Support multiple customer environments and engagements simultaneously.

Pre-Sales & Solution Support:

• Partner with Sales teams during customer meetings, presentations and technical discussions.
• Understand customer business and technical requirements and translate them into appropriate workplace and endpoint solutions.
• Support preparation of technical proposals, solution designs, presentations and demonstrations.
• Provide technical input for RFP/RFI and solutioning activities.
• Conduct product and solution demonstrations relating to endpoint management, workplace services and Microsoft technologies.
• Act as a technical advisor during the sales cycle and support the identification of opportunities for additional services and solutions.
• Work with internal technical teams and vendors to develop appropriate solutions based on customer requirements.

Requirements:

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering or a related discipline.
• Minimum 3–5 years of experience in platform engineering, endpoint engineering, workplace services, desktop engineering or enterprise IT support.
• Strong hands-on experience supporting enterprise Microsoft-based workplace and endpoint environments.
• Experience with enterprise device deployment, configuration and lifecycle management.
• Experience with software packaging, patch management and operating system upgrades.
• Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN and wireless technologies.
• Strong troubleshooting and analytical skills.
• Experience working with enterprise customers and technical stakeholders.
• Ability to work independently and manage multiple customer environments or engagements.
• Strong verbal and written communication skills.

Strong knowledge of:

• Microsoft Windows 10/11
• Microsoft 365
• Microsoft Intune
• Microsoft Endpoint Manager
• Microsoft Entra ID / Azure Active Directory
• Active Directory
• SCCM/MECM
• Endpoint security