Guest Services Officer

Job Responsibility:

• Meets and greets all guests on arrival.
• Welcome guests upon arrival and check-in according to established standard operating procedures.
• Provide information pertaining to the guest’s stay.
• Provide courteous and efficient service and if possible, try to comply with each and every guest request.
• Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible.
• Know guest room security, emergency and fire procedures.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Develop a professional and courteous working relationship with ambassadors within the Front Office and maintain an effective flow of communication with all hotel ambassadors.
• To be fully familiar with Front Office Policies & Procedures.
• Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries.

Position Requirements:

• Ability to deal with the public in a professional and courteous manner.
• Ability to handle conflict situations in a professional manner.
• Strong interpersonal skills and the ability to work well in teams.
• Able to create positive and effective working relationships with both guests and team members.
• Excellent communication skills with the passion to serve.
• Good command of English language.