Store Operations Manager

Decathlon is your sports wonderland!

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport! At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together! 🌟🏆🎉

Responsibilities:

Ensure people safety and asset security

• Measure & mitigate the internal and external risks of my site and complete the associated action plan

• Design and implement an effective evacuation process

• Act for a safe and secure environment, both during my store duty and on a daily basis

• Ensure safety training (according to country standards)

• Ensure user’s safety & reliability in the quality process

• Support and drive projects of change, by identifying and mitigating their impacts on operations and safety

Animate operational excellence in store for more customer satisfaction

• Guarantee the application of standardized Decathlon in-store processes to increase the conversion rate to improve customers and teammates experiences

• Drive and animate the processes efficiency (layout movements, truck to peg, etc)

• Set functional management routines to foster an efficiency mindset

• Manage operating cost of the store increase the efficiency of investments

Guarantee store stock availability to maximize omnichannel customer satisfaction

• Train teammates on stock procedures and automatic replenishment system

• Animate the stock control to guarantee stock accuracy

• Create and manage an anti-shrinkage action plan at store level

• Ensure good application of flow procedures

Oversee Maintenance & Environmental Impact
Manage the environmental impact of my store

• Ensure the implementation of the sustainable development action plans

• Manage providers eco impact

• Allow the eco mobility

Ensure store maintenance

• Ensure the maintenance (preventive / corrective) and verifications according to country's standards and contracts

• Ensure safety is enforced during maintenance operations

• Provide monitoring & traceability

Requirements:

We are looking for someone who is: Passionate about store operations & customer relationship

• Strives for operational excellence.
• Highly organized and skilled in prioritization.
• Driven by efficiency and streamlining processes.
• Natural problem solver with creative solutions.
• Strong Collaborator.
• Goal-oriented and focused on achieving results.
• Clear and persuasive communicator.
• Vital and dynamic individual.
  

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