Operations and Strategy Associate (SEA Region)

Strategic Account Management & Share of Wallet Growth

Own the post-close relationship for a portfolio of strategic accounts — including research institutions, hospitals, academic labs, and enterprise clients — ensuring they are retained, satisfied, and growing.

Develop and execute tailored account plans for each strategic client, identifying whitespace opportunities to expand product categories, service tiers, or platform adoption within the account.

Proactively identify upsell and cross-sell opportunities across Kyberlife's marketplace, distribution, and enterprise PaaS/SaaS offerings — positioning new solutions before clients ask for them.

Track, report, and be held accountable for net revenue retention and wallet share expansion across your account portfolio.

Conduct regular account reviews — including Quarterly Business Reviews (QBRs) — presenting performance data, usage insights, and forward-looking recommendations to client stakeholders.

Sales Strategy and Planning:

Develop and implement effective sales strategies to achieve company goals and revenue targets.

Accountable for the sales of scientific, laboratory, and research equipment within the Life Science Industry.

Analyse market trends and customer needs to identify new sales opportunities.

Client Relationship Management:

Build and maintain strong, long-lasting relationships with key clients and stakeholders.

Conduct demonstrations and provide training to the research community

Address client needs and concerns promptly to ensure high levels of customer satisfaction.

Sales Operations:

Monitor sales metrics and generate reports to track performance and identify areas for improvement. Usage of CRM.

Collaborate with marketing and product teams to align sales efforts with company objectives.

Manage budgets, forecasts, and financial performance related to the sales department.

Market Development:

Identify and pursue opportunities to expand market presence and increase market share.

Represent the company at industry events, conferences, and trade shows.

Team Leadership

Supervise and mentor the Business Development, Sales, and Operations teams, providing guidance and professional development opportunities.