Customer Success AI Engineer

About the job

An enterprise-grade sovereign AI platform is looking for a Customer Success AI Engineer to join their team.

Your new role

As a Customer Success AI Engineer, you will be responsible for:

• Lead technical presales, discovery sessions, and customer-facing proof-of-concept development.

• Build and productionize AI prototypes with security, observability, and scalability.

• Develop agentic AI applications on platform with retrieval, guardrails, and workflow integration.

• Own end-to-end pilot delivery, including integration, optimization, and technical support.

• Drive reusable solution patterns and contribute to platform and delivery tooling improvements.

• Engage directly with engineers, architects, and executives to communicate technical solutions effectively.

What you’ll need to succeed

• Proven experience scaling AI prototypes into secure, production-ready enterprise systems.

• Hands-on development of agentic AI solutions, full-stack applications, and integrations.

• Strong user of AI-assisted development tools with focus on code quality and reliability.

• Excellent customer-facing skills, able to engage and influence technical stakeholders.

• Thrives in ambiguous, fast-paced environments with flexibility for travel and onsite engagements.

• Solid engineering foundations across backend development, APIs, cloud infrastructure, and AI/ML concepts.

• Experience in solutions engineering, regulated industries, LLM platforms, and creating reusable AI solution patterns.

What you'll get in return

In return, you'll be part of an organization that values its employees. You’ll be rewarded with:

• Structured career growth and plenty of developmental opportunities

• Hybrid and stable working environment

What you need to do now

If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out about more opportunities in Technology contact Yuki Cheung or email [email protected]. Referrals are welcome.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse background to apply.

EA Reg Number: R22110258 | EA License Number: 07C3924 | Company Registration No: 200609504D