ID Administrator

Roles & Responsibilities

• Create, delete, reset and suspend user accounts across operating systems and applications based on approved requests.
• Issue PIN mailers and respond to users’ enquiries via phone and email.
• Perform account labelling, user ID revalidation and timely remediation of identified deviations.
• Conduct privileged-access authorisation reviews and remediate any deviations promptly.
• Escalate issues to the appropriate support teams when required.
• Maintain accurate records and consistently deliver quality work to minimise errors, rework and client complaints.
• Comply with all workplace security policies and procedures at the customer’s premises.
• Perform other duties assigned by the line manager and remain contactable during the required working hours.

Requirements

• Minimum NITEC qualification in any discipline.
• Basic knowledge of Active Directory or Identity and Access Management (IAM).
• Basic understanding of IT security and access-control principles.
• Good troubleshooting, communication and customer-service skills.
• Detail-oriented and able to handle user-access information securely.
• Comfortable working onsite in a healthcare environment.