Customer Service Executive - Maid Agency

Company Overview

Harmony Employment Services Pte Ltd is a licensed Singapore agency specializing in placing foreign domestic workers from Indonesia and Myanmar. We connect households with reliable helpers through integrity, regulatory compliance, and excellent after-sales support.

Job Summary

Manage the full domestic helper placement cycle, ensuring compliance with MOM regulations while driving sales and providing seamless support to clients and helpers.

Responsibilities

• Manage the complete domestic helper placement process including sourcing, interviewing candidates, preparing contracts, and supporting clients to ensure successful placements
• Respond to customer inquiries and conduct indoor sales activities to meet and exceed sales targets
• Process Ministry of Manpower (MOM) work permit applications and coordinate all related documentation accurately and timely
• Liaise with overseas partner agencies to coordinate documentation and placement arrangements
• Facilitate after-sales support by mediating communication between employers and domestic helpers to resolve issues smoothly
• Perform daily administrative tasks including document processing using Microsoft Word and Excel, and maintain accurate records in the agency system
• Ensure strict adherence to MOM Singapore regulations and company Standard Operating Procedures (SOPs) while working independently

Preferred competencies and qualifications

• A Certificate of Employment Intermediaries (CEI) is mandatory
• Experience working in a Singapore maid agency or related sales experience with knowledge of the end-to-end placement process
• Familiarity with MOM regulations and industry practices
• Demonstrated self-motivation and sales drive to operate independently under minimal supervision
• Strong attention to detail, organizational skills, and effective communication, problem-solving, and interpersonal abilities
• Positive attitude, team-oriented approach, and ability to meet tight deadlines independently

How to Apply

Interested applicants are invited to apply through any of the following channels:

1. Via Portal or Email: Submit a complete resume, including a recent photo, to [email protected]
2. Via Phone or WhatsApp: Call or message to +65 85189799 (Howard Cheung) for an immediate discussion