Desktop Support Engineer (Renewable contract, Windows, Active Directory) #IRT

We are hiring and the details of the position are:
Job title: Desktop Support Engineer (Renewable contract, Windows, Active Directory)

Locations: East or West area

Helpdesk Support and End-User Services

• Manage IT Helpdesk calls and service requests, ensuring all incidents, issues, and requests are properly logged, tracked, and resolved.
• Provide technical support to end users by troubleshooting issues related to laptops, desktops, printers, smartphones, and applications.
• Support onboarding and offboarding activities for end users.

User and Systems Administration

• Administer user accounts, including account creation, deactivation, and the purging of disabled accounts.
• Administer printer servers, including printer installation and folder mapping.
• Administer email accounts and phone systems.

Infrastructure and Endpoint Management

• Manage Windows 11 environments, including monthly patching, operating system upgrades, and system imaging.
• Perform hardware troubleshooting and diagnostics for laptops and desktops.
• Provide first-level network troubleshooting and administer the guest network.
• Administer and support projectors, audio-visual systems, and meeting room equipment

Asset Management, Reporting, and Vendor Coordination

• Manage inventory for laptops, desktops, IT peripherals, and software assets.
• Prepare slides for weekly team meetings and reports as required.
• Coordinate with vendors performing maintenance or recovery work on IT equipment.

Operational Support and After-Hours Duties

• Participate in the after-hours duty phone rotation.
• Provide support on weekends or outside office hours when required.
• Perform ad-hoc IT-related tasks as assigned by the Team Lead or Manager.
• Any other ad-hoc duties as assigned by supervisor

Requirements

• Diploma in IT or related fields
• Minimum 3 years of hands-on experience in desktop support.
• At least 1 year of experience managing and administering Microsoft 365.
• Willingness to work on Jurong Island once a week or as assigned.
• Ability to work independently with minimal supervision.
• Experience with ManageEngine Endpoint Central will be an advantage.
• ITIL Foundation Certification will be an advantage.

Interested applicants please send your resume to [email protected]

Rita Shi Tianhe

R26162019

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