Cloud Operations Specialist (KMA)

Job Summary

Gather and analyze system and application metrics to optimize performance and reliability. Collaborate with cross-functional teams to enhance services, automate workflows, and deliver projects on time while balancing feature development and operational stability.

Responsibilities

• Analyze operating system and application metrics to identify performance issues and support fault diagnosis
• Collaborate with cross-functional teams to test workflows and implement best practices that improve service quality
• Participate in system design consulting, platform management, and capacity planning using Broadcom VMware knowledge where applicable
• Automate processes and implement system uplifts to develop sustainable systems and services
• Define and meet service-level objectives to balance feature development speed with system reliability
• Proactively identify problems, performance bottlenecks, and improvement opportunities through automation and workflow enhancements
• Coordinate with delivery teams to ensure timely project and service delivery while maintaining operational focus
• Apply software development lifecycle (SDLC) understanding and development knowledge to support system improvements

Required Competencies and Certifications

• Bachelor Degree in Computer Science or related fields
• 6–8 years or more of experience in IT infrastructure operations or related fields

Preferred Competencies and Qualifications

• Proficiency in programming using structured and object-oriented programming languages
• Experience with infrastructure and related technologies
• Understanding of continuous integration and continuous delivery (CI/CD) processes
• Excellent written and verbal communication skills
• Team-oriented with a strong customer service mindset
• Ability to work independently and manage multiple tasks simultaneously
• Strong analytical skills and attention to detail

Technical Knowledge

• Operating Systems: RedHat Linux, Windows, CentOS, Ubuntu
• Container Orchestration & Runtime: Docker, Kubernetes
• Monitoring & Performance: Observability tools