Associate EUC Engineer (End-User Computing) (Ref 26417)

Responsibilities

• Provide technical consultation and support to end users on workplace technologies.

• Manage and support end-user computing devices, including desktops, laptops, tablets, mobile devices, and peripherals.

• Perform installation, configuration, upgrade, and maintenance of hardware and software.

• Provide Level 2/Level 3 technical support and troubleshoot endpoint-related incidents and service requests.

• Ensure timely resolution of incidents in accordance with established service level agreements (SLAs).

• Support infrastructure and workplace technology projects, including device refresh initiatives, operating system upgrades, and digital workplace transformation programs.

• Identify opportunities for automation and process improvements.

• Participate in technology evaluations, proof-of-concepts, and implementation activities.

• Develop and maintain user guides, standard operating procedures (SOPs), and technical documentation.

• Coordinate with vendors and service providers for issue resolution and maintenance activities.

• Work closely with internal stakeholders to understand business requirements and recommend appropriate EUC solutions.

• Manage the complete lifecycle of end-user devices, including leasing, procurement, deployment, refresh, replacement, and disposal.

• Maintain accurate asset inventory and configuration records.

• Coordinate with vendors and procurement teams for hardware acquisitions and warranty support.

• Administer endpoint management platforms such as:

a) Microsoft Configuration Manager (MECM/SCCM)

b) Microsoft Intune

c) Microsoft Endpoint Manager

d) Active Directory / Azure Active Directory

• Manage operating system deployments, software packaging, application distribution, and policy configurations.

• Monitor endpoint health and performance to improve user experience.

• Participate in incident, problem, and change management processes.

• Maintain endpoint security controls, including antivirus, encryption, patch management, and endpoint protection solutions.

• Ensure compliance with organizational cybersecurity policies and regulatory requirements.

• Support vulnerability remediation and security audits relating to endpoint devices.

Requirements

• Bachelor’s degree in Computer Science / Information Technology / Computer Engineering or equivalent with 2 years of relevant experience / Diploma in Information Technology with 5 years of relevant experience

• Strong knowledge of Windows 10/11 administration, VPN and remote access technologies and familiar with Device Imaging and OS Deployment, Mobile Device Management (MDM) and ITIL service management practices

• Knowledge and experience on Active Directory and Azure Active Directory and SCCM will be added advantage

• Microsoft Certified: Endpoint Administrator Associate/ Microsoft 365 Certified/ ITIL Foundation Certification will be preferred

• Strong communication skills and good end user support, vendor and stakeholder management

• Adaptability and continuous learning mindset

• Ability to work independently and collaboratively

Licence no: 12C6060