MULTI OUTLET MANAGER

Job Purpose

Works closely with Senior Management on strategic business planning and operations, and is responsible for the monthly financial performance and day-to-day operations of the outlet.

Duties

Responsible for the business performance of the multiple outlets (Coffeeshop/Foodcourt) under his/her charge

Analyze business performance to optimise sales and profitability

Oversee cost controlling and food purchasing activities

Work closely with the cross functional departments to ensure business continuity

Facilitate innovation and lead team leaders to implement change

Prepare reports at the end of the shift/week, including staff control, food control and sales

Manage external service providers

Customer Service

Manage customer service

Innovate the customer experienceJob Purpose:

Responsible for the profitability of the outlets, performing outlet-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance and back office support. Other responsibilities include managing inventories, interacting with customers, wait staff and support employees to maximize revenue generation and enhance the customer experience, overseeing the recruitment, training and motivation of staff, maintaining high standards of quality control, hygiene and health and safety in the dining area

Responsibilities:

Business Operations

- Responsible for the overall performance of the outlet

- Ensure the smooth operations of the outlet

- Monitor income and expenses

- Manage cost and quality controls

 -Work closely with the marketing department to execute promotional activities and to gather feedback for improvements

- Project and order daily required supplies

- In-charge of the submission of all reports at the end of the shift/week/month including but not limited to sales, food cost and labour cost

- Manage equipment maintenance

Customer Service

 - Manage customer experience

 - Ensure and maintain service quality and professional etiquette

 - Customer feedback management

People Management

 - In-charge of recruiting and training to team members

 - In-charge of the overall performance of team members

 - To develop and motivate team members through capability development

 - Conduct staff performance assessment process

 - To ensure that all employees adhere to the company’s quality and standards

 - Lead team to implement change

Adhering to Quality and Standards

 - Manage compliance with F&B hygiene policies and procedures

 - Examine food and beverage preparation

 - Ensure quality control for food and service

Job Requirements

• Possess great service attitude.
• Passion for people & food.
• Ability to work in a fast-paced environment.
• 6 days work per week.
• Able to work on weekends and public holidays.
• With F&B experience preferred.