Sales Support Executive

Company Overview

Puricare Pte Ltd, established in 2007, pioneers in water dispenser distribution and supply across sectors including offices, factories, schools, hospitals, and residences. We provide project management and technical support for repair, service, and maintenance.

Job Summary

Join Puricare as a Sales Support Executive to manage sales enquiries, coordinate orders, and support the sales team in delivering excellent customer service and accurate sales documentation.

Responsibilities

• Manage and respond promptly to sales enquiries via email, WhatsApp, and other channels to ensure customer needs are addressed
• Analyze customer requirements and collaborate with the sales team to deliver tailored solutions
• Prepare accurate quotations, sales orders, and work orders to facilitate smooth sales processes
• Follow up on quotations, enquiries, and orders to ensure timely progression and customer satisfaction
• Coordinate with customers and internal teams to ensure orders and work are fulfilled on schedule
• Provide professional day-to-day customer service, handling requests, feedback, and complaints effectively
• Maintain comprehensive and accurate records of customers, enquiries, quotations, orders, and sales activities
• Liaise with internal stakeholders to align on customer orders and work order status
• Monitor sales and work order progress and communicate updates to customers and sales teams
• Assist Sales & Marketing with administrative tasks, promotional campaigns, events, and customer communications
• Support preparation of sales, customer, and management reports to inform business decisions
• Maintain and update CRM systems to ensure sales data accuracy and accessibility
• Assist sales team members with presentations, proposals, and product information to enhance sales efforts
• Identify and pursue opportunities for follow-up sales, repeat orders, and new customer leads
• Perform additional sales, customer service, and administrative duties as assigned by management

Preferred competencies and qualifications

• Diploma or degree in Business Administration, Sales, Marketing, or related discipline
• 1–3 years of experience in sales support, coordination, or customer service roles
• Proficiency in Microsoft Office and Outlook
• Experience with CRM or sales management systems is advantageous
• Strong communication, organizational, and follow-up skills
• Ability to multitask and manage multiple enquiries and tasks efficiently
• Positive, responsible, proactive attitude with capability to work independently and collaboratively in a fast-paced SME environment