Senior Executive/ Executive (Programme Management and Admin Support)

Programme Management

• Key contact person for assigned programmes to coordinate and ensure smooth delivery of all assigned programmes.

• Ensure LMS course pages are set up in a timely manner.

• Provide prompt and accurate information and updates to students and relevant stakeholders.

• Support Lecturers on admin matters.

• Release of Examination information to current students.

• Monitor validity of student pass for international students.

Student Services

• Organize and conduct orientation for new students.

• Prepare and disseminate confirmed start classes / start term information.

• Work closely with CMs to resolve student issues.

• Process re-enrolment, re-exam, deferments, extensions, exemptions, programme transfer, withdrawal.

• Monitor attendance of students, administer warning letters / exam barring letters and provide monthly reports.

• Conduct regular class visits to understand student’s needs; engagement with parents / guardians to update on students’ progress.

• Conduct module evaluation; focus groups; student surveys.

• Support student on student portal, LMS and any other student support management system.

Data Management

• Update and maintain student records in PSB Academy’s proprietary data management system.

Finance

• Monitor student payment of course fees.

• Process student refunds.

Exams

• Liaise with Exam Centre for main and re exams (if applicable).

• Prepare examination nominal roll for Exam Centre.

Events Support

• Assist Reporting Officer in the running of events.

Others

• Any other ad-hoc duties as required by the company from time to time.

Job Requirements

• Degree in any discipline with at least a year of experience.

• Meticulous and self-motivated with strong organisation skills.

• Possess good time management and administration skills.

• Able to work individually and as a team player with customer-oriented mindset and good communication skills.

• Able to work under pressure in fast-paced work environment.

• Proficient in Microsoft Office applications.

• Prior experience in Private / Education Industry preferred.

• May be required to work on roster: 8am to 5.30pm or 10am to 7.30pm

Weekends involvement:

• Open house - twice a year

• Grad ceremony - once a year