Front office

* Welcome, greet and assist guests throughout their stay, ensuring excellent guest experience.

* Handle check-in and check-out for individual guests, groups and tours efficiently.

* Handle guest enquiries, requests, reservations and provide information on hotel facilities, services and promotions.

* Maintain familiarity with room types, availability and hotel products to support upselling and sales.

* Handle cashiering, payments and other authorized guest services in accordance with hotel procedures.

* Maintain guest privacy and confidentiality while delivering personalized service.

* Coordinate with Housekeeping, F&B and other departments to ensure smooth guest services.

* Operate PMS, reservation and hotel communication systems effectively.

* Follow hotel standards for grooming, emergency procedures, cash handling and shift handover.

* Perform other duties as assigned by the Manager.