HOTEL RESERVATIONS AGENT
About this job
* Handle room reservation enquiries through phone, email and online channels.
* Process new bookings, modifications, cancellations and confirmations accurately.
* Maintain updated reservation records and ensure all booking details are correct.
* Coordinate with Front Office and other departments regarding arrivals, departures and special requests.
* Assist guests with room availability, rates, packages and hotel facilities.
* Ensure reservations are handled in accordance with hotel policies and procedures.
* Monitor room availability and communicate booking information to the relevant departments.
* Follow up on pending reservations, payment details and guest requests.
* Maintain professional communication and provide excellent guest service.
* Ensure confidentiality and accuracy of guest and reservation information.
Market insight
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Frequently asked questions
What salary can I expect?
The employer lists 2 000 – 2 500 $ for this role at DEVRIT ASIA PTE. LTD. in Singapore. For comparison, the local market median is about 4 800 $ based on 75 102 similar offers.
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