Guest Services Officer

About the Role

Join our pre-opening hotel team! We are looking for warm, service-oriented individuals to ensure smooth hotel operations and deliver excellent guest service. This is a great opportunity to grow your career in hospitality while helping set high service standards from day one.

Key Responsibilities

• Welcome guests with professionalism and friendliness

• Handle check-in, check-out, and room assignments

• Manage reservations, room availability, and guest enquiries

• Provide information on hotel services, promotions, and local attractions

• Address guest feedback and complaints calmly

• Coordinate with housekeeping and maintenance for smooth operations

• Process payments and maintain proper records

• Uphold hotel service standards

For Senior Hotel Services Officer:

• Lead shift operations and assist junior staff

• Handle escalated guest issues professionally

• Assist in training and onboarding

• Support operational reporting

Requirements

• 0–3 years in hospitality or customer service

• Strong communication and interpersonal skills

• Able to multitask in a fast-paced environment

• Positive, professional attitude

• Willing to work shifts, weekends, and public holidays

• Familiarity with hotel management systems is a plus (training provided)

Benefits

• Training & Career Growth

• Annual Leave

• Flexi Benefits

• Birthday Leave

• Family Care Leave

Note: Salary is based on experience and skill level. All positions offer training and career growth opportunities.