Service Manager

Company Overview

As part of Fujimak Corporation, we operate in several countries with a strong commitment to quality from the beginning, the underlying philosophy behind our operations. Our aim has always been to provide our customers with the best in Design, Equipment, Service, and Support. To this end, our Companies have become the authorized distributors for many world renowned manufacturers of food service and laundry equipment. In addition, we assemble under licence such diverse products as Reach – in Commercial Fridge, Refrigerated Display Cases, Ice Machines, Modular Cold Room Panels, Refrigeration Coils, Commercial Baking Ovens and Commercial Cooking Ranges.

Job Summary

We are a leading provider of commercial kitchen equipment solutions, trusted by clients such as hospitals, hotels, and F&B establishments for our reliable products and responsive service. As our business expands, we are looking for a capable and motivated Service Manager to lead our service team.

Responsibilities

• Lead and direct the service team to execute installation, repair, and maintenance of commercial kitchen equipment, ensuring operational excellence and customer satisfaction
• Oversee daily service operations by managing job scheduling, coordinating technical support, and controlling inventory to optimize team efficiency and resource availability
• Serve as the primary liaison for customers on service-related matters, delivering clear communication and proactive follow-up to enhance client relationships
• Drive timely resolution of service requests by monitoring progress and implementing solutions that uphold high service standards and minimize downtime
• Provide coaching, technical guidance, and conduct performance reviews to develop team capabilities and maintain a skilled, motivated workforce
• Collaborate with sales and project teams to deliver technical advice that supports project success and aligns service delivery with business objectives