Customer Care Officer

Company Overview / Employee Value Proposition

PINNACLE CREDIT SERVICES PTE. LTD. Our business originated from a consumer collection operation previously owned and managed as a major credit bureau agency in Singapore - which was acquired by us and reconstituted as Pinnacle Credit Services Pte Ltd (PCS) in September 2008. We are wholly committed to perform at the highest standard of professionalism, security and integrity to meet our customers' satisfaction. Pinnacle Credit Services Pte Ltd possesses strong and rich institutional knowledge and experience in the industry. Among the list of our blue-chip clients are the top businesses in Singapore in the healthcare, banking sectors, telecommunication sectors, B2B and B2C companies. With just under 17 years of operation, we have grown from a 10-man team to a company of over 70 staff and are in full compliance with the tough and rigorous regimentation of the regulators.

Job Summary

Handle inbound and outbound calls to recover overdue accounts for clients from the banking sectors, telecom support service providers, healthcare, and commercial portfolios while maintaining professionalism and customer satisfaction.

Responsibilities

• Handle inbound and outbound collection calls in a call center environment to recover overdue payments
• Communicate clearly and explain detailed breakdowns of amounts payable to customers
• Follow up on overdue accounts to ensure timely collection actions and achieve targets for clients
• Apply collection best practices and relevant strategies to improve collection effectiveness
• Arrange and negotiate payment plans with customers to facilitate debt recovery
• Perform administrative duties related to enquiries and accounts monitoring to support collection processes
• Update and maintain the Credit Collection Systems accurately to reflect collection activities
• Collaborate with team members and work independently to meet collection goals
• Perform any other ad-hoc duties assigned to support the team and operations

Required competencies and certifications

• Proficient spoken English to communicate effectively with customers
• At least 1 year of experience handling inbound and outbound calls in a call center, customer service, telemarketing or relevant experience
• Diploma, O-level, or Nitec certificate qualification
• Strong communication and interpersonal skills to engage customers professionally
• Service-oriented mindset with a focus on achieving results

Other Information

Working hours:

• Mondays to Thursdays: 9.00am to 7.00pm / 10.00am to 8.00pm or 11.00am to 9.00pm (depending on project)
• Fridays: 9.00am to 6.00pm (fixed shift)
• Saturdays, Sundays, Public Holidays - Off