Executive, Administration (FR) 2 year contract - hybrid arrangement

This role will support the fundraising team in donation processing, donor record management, database maintenance, filing, tracking and reporting. This roleplays a key part in ensuring accurate administration, proper documentation, smooth day-to-day fundraising operations and compliance with internal procedures and prevailing fundraising regulations.

Job Responsibilities

Donation Processing and Record Management

• Process donations accurately and promptly across various channels, including cheques, bank transfers, online platforms, and other giving sources.
• Verify donation details and ensure all gifts are correctly captured and recorded in line with internal procedures and finance requirements.
• Prepare and issue donation receipts, acknowledgements, and supporting documents promptly.
• Maintain complete, accurate, and up-to-date records of all donations received.
• Support reconciliation of donation records against bank statements, finance reports, and payment platforms.
• Follow up on incomplete donation information, discrepancies, and outstanding supporting documents where required.

Filing, Tracking, and Documentation

• Organise, file, and maintain both physical and digital fundraising records, donor forms, pledge documents, and related correspondence.
• Ensure proper documentation and systematic filing for easy retrieval, reporting, audit, and compliance purposes.
• Track donation-related submissions, correspondence, and follow-up items to ensure timely action and closure.
• Maintain accurate administrative records to support transparency, accountability, and operational efficiency.

Donor Database Management

• Maintain and update the donor database with accurate donor contact details, donation history, communication records, and relevant notes.
• Ensure donor data is entered accurately and consistently, with a high standard of data integrity and confidentiality.
• Perform regular database checks, clean-up, and updates to ensure records remain current and reliable.
• Generate donor and donation reports for internal monitoring, fundraising analysis, and management reporting.

General Fundraising Administration

• Provide day-to-day administrative support for fundraising campaigns, donor stewardship efforts, and fundraising events.
• Assist with correspondence, document preparation, and other coordination tasks to support fundraising operations.
• Ensure compliance with internal policies, donor confidentiality standards, and relevant governance or regulatory requirements.
• Carry out other administrative and fundraising support duties as assigned.

Requirements

• Diploma, Higher Nitec, or equivalent qualification in Business Administration, Office Administration, Fundraising, Communications, or a related field.
• At least 1–3 years of relevant administrative experience, preferably in fundraising, non-profit, charity, or donor support environments.
• Experience in donation processing, database entry, records management, or administrative coordination will be an advantage.
• Proficient in Microsoft Office applications such as Word, Excel, Outlook, and PowerPoint.
• Familiarity with donor management or CRM systems is preferred.
• Strong organising skills with a high level of accuracy and attention to detail.
• Good verbal and written communication skills.
• A team player with a positive attitude, willingness to learn, and ability to work independently when needed.