Community Outreach Executive

Report directly to the Active Ageing Services Manager.

● Conduct/organise befriending visits to engage frail seniors in the community.

● Ensure the day to day running of the Active Ageing Centre is done smoothly and adhering to all measures required by MOH and the organisations’ SOPs.

● Assist to develop and plan outreach activities and engagement of seniors in the community.

● Conduct block walks, door-to-door visits, and localized outreach (e.g., block parties, void deck pop-ups) to identify and register unengaged seniors in the service boundary.

● Initiate, execute and manage the Active Ageing activities at the AAC.

● Assist to recruit, train and manage volunteers.

● Plan outdoor activities and excursions for AAC seniors and go along to facilitate.

● Manage, update, and upload client profiles, activity attendance records, and befriending logs into relevant sector databases.

● Establish and maintain strong working relationships with community partners including grassroots organizations, CCs, Silver Generation Office (SGO), polyclinics for collaborations and referrals.

● Act as a point of contact for walk-in, phone, and messaging enquiries from seniors and caregivers.

● Maintain centre environment safety, infection control standards, and manage emergency response protocols (when applicable).

● Regularly capture photos of SCC and AAH activities for social media posting purposes.

Minimum GCE ‘N’ level or equivalent.

● 5-days work week. Rotational weekends (Sat & Sun) maybe required.

● Applicants with operational backgrounds in other industries such as hospitality are welcome to apply.

● Experience working with the elderly in the community would be good to have.

● Hands-on and enjoys community setting.

● Able to work independently with little supervision.

● Proficient in Microsoft Office and comfortable with IT.

● Able to communicate effectively with the elderly in their own language.

● Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.