Concierge Supervisor - DoubleTree by Hilton Singapore Robertson Quay (Pre-opening)

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Concierge Supervisor, you'll lead the concierge team in delivering exceptional, personalized service that enhances every guest's stay. From arranging transportation and recommending local attractions to fulfilling special requests with efficiency and care, you'll ensure every detail is thoughtfully taken care of. By guiding your team and creating memorable guest experiences, you'll spread the light and warmth of hospitality, making every guest feel welcomed, valued, and inspired to return.

Job Description & Requirements

As the Concierge Supervisor, you will be responsible for performing the following tasks to the highest standards:

• Follow the procedures on luggage related matters and deputize the Chief Concierge in his / her absence to ensure that operations run smoothly.
• Assist the Chief Concierge with manpower planning in accordance to requirements.
• Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.
• Report all irregularities to the Chief Concierge and seek assistance from the Front Office Manager, Assistant Front Office Manager or Guest Service Manager whenever needed.
• Ensure proper reception of VIP / Hilton Honors members as well as other customers at the airport for both arrival and departure.
• Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.
• Follow-up on other tasks assigned by your superior.
• Understand local tourism culture and city profile to provide considerate service to guests.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Secondary School education or above.
• At least 1 year in a supervisory level position in Concierge operation.
• Fluent in English to meet business needs.
• Appreciate Hilton culture.
• Good character and ethics.
• Strictly obey the relevant laws and regulations, internal policies and implementations.
• Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, a sense of decency, honest and reliable.
• Have a strong sense of responsibility and learning ability.
• Hotel management major preferred, but not required.
• Member of the Golden Key Association preferred.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s BestWorkplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.