Facility Maintenance Officer

Job Summary

Lead daily operations and staff management to ensure high-quality service delivery, compliance, and client satisfaction in a dynamic environment. Drive recruitment efforts and maintain operational excellence aligned with company standards.

Responsibilities

• Supervise and coordinate daily activities to deliver prompt, efficient service to users consistently
• Lead and train staff to maintain service standards aligned with contract terms and company expectations
• Manage staff performance through coaching and guidance to achieve operational excellence
• Prepare and maintain accurate records for quality control, cost management, and personnel performance monitoring
• Ensure timely completion of all scheduled tasks meeting required standards
• Conduct regular site inspections and resolve issues promptly to maintain operational integrity
• Build and sustain positive relationships with clients and staff following company policies
• Enforce staff compliance with Quality, Environmental, Health & Safety standards during all duties
• Monitor adherence to legal requirements and company procedures to ensure full compliance
• Prepare operational performance reports and recommend actionable improvements
• Address customer feedback and resolve service-related issues efficiently and professionally
• Perform hands-on duties as required within the contract scope to support operational needs
• Support recruitment initiatives to attract and hire qualified talent for the team

Preferred competencies and qualifications

• Bilingual proficiency to effectively communicate in a diverse, multicultural workforce
• Experience working in multicultural environments to enhance team collaboration
• PC literacy with strong written and verbal communication skills for effective interaction with staff and clients
• Good interpersonal skills to foster positive relationships with users and staff at all levels

Required competencies and certifications

• Diploma or equivalent with a minimum of 2 years relevant housekeeping experience; candidates with substantial relevant experience may also be considered regardless of formal qualifications
• Strong leadership skills demonstrated by training, guiding, and coaching staff to achieve high performance
• Ability to work efficiently under pressure and adapt in a fast-paced, dynamic environment
• Strong multitasking and creative problem-solving abilities to manage operational challenges

Ayyakannu Buvaneswaran, EA: R1217664, MOM Lic: 12C5314