Claims Associate (Tanjong Pagar-S2)

Job Description
1) Process grants applications, including eligibility assessment, document verification, data entry, and compliance checks to ensure adherence to grant policies and guidelines.

2) Coordinate with grant recipients and internal stakeholders to facilitate the timely submission of supporting documents and claims and resolve any application or claims-related queries.

3) Monitor and track application and claim statuses, maintain accurate records, and update internal systems and databases to support reporting and disbursement activities.

4) Perform claims verification by reviewing supporting documents, validating claim eligibility, and ensuring compliance with funding requirements and operating procedures.

5) Operate and support RPA-enabled and digital processing workflows for claims verification and disbursement activities, including exception handling, validation of automated outputs, and participation in process improvement and automation initiatives to enhance operational efficiency and service quality.

6) Ensure compliance with regulatory, funding agency, governance, and organisational requirements.

7) Provide administrative and operational support for grant-related meetings, audits, reporting requirements, and stakeholder engagements.

Requirements
1) Degree/Diploma in Business Administration, Finance or related field. Diploma holder should have at least 1 year of relevant working experience.

2) Prior experience in grant administration, funding operations or similar roles preferred

3) Strong attention to details and ability to maintain accuracy under pressure

4) Effective communication and interpersonal skills, with a collaborative and professional approach

5) Strong time management skills and able to prioritize and multitask effectively

6) Resilient and able to handle high workloads or unexpected challenges efficiently.

Special Knowledge or Skills:

1) Good interpersonal and communication skills.

2) Customer service.

3) Good analytical, problem-solving, and critical thinking skills.

4) Meticulous and detail oriented.

5) Proficient in Microsoft Excel, Word, and PowerPoint.

6) Familiarity with RPA, workflow automation, and digital solutions will be an added advantage.

Hybrid, M-F: 8.30am - 6pm. Work location is Tanjong Pagar. 2-years contract