Library Executive, User Services and Spaces, NTU Library

Job Responsibilities

• Provide efficient and high-quality Service Desk services, including After Office Hours (AOH) duties during designated weekday evening and weekend opening hours.
• Assist users with borrowing, returning, and general enquiries in accordance with library policies and procedures.
• Perform collection maintenance activities to ensure library materials remain organised and accessible.
• Operate the Library Management System (LMS) to support day to day library operations.
• Train and guide Student Assistants in carrying out library operational tasks and procedures.
• Monitor library user spaces and report maintenance, cleanliness, and facilities issues.
• Troubleshoot basic library equipment issues and report faults where necessary.
• Perform administrative duties, including staff and Student Assistant rostering, procurement support, and budget tracking.
• Prepare operational statistics and reports as required.
• Support day to day library operations and operational projects as assigned.
• Support workplace safety by carrying out safety related responsibilities.
• Perform other related duties assigned by the reporting officer.

Qualifications and Competencies

Essential

• GCE ‘O’ Level, NITEC, Higher NITEC, Diploma or equivalent qualification. Proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
• Good communication and interpersonal skills.
• Service oriented with a strong customer focus.
• Good organisational and time management skills.
• Able to work independently and collaboratively as part of a team.
• Able to adapt to changing operational requirements.

Work Hours

• Monday to Thursday: 8.30 am to 5.45 pm.
• Friday: 8.30 am to 5.15 pm
• Lunch: 45 minutes
• May be rostered to work a combination of normal working hours and AOH hours in a week

After Office Hours (AOH) Services

Duty rosters will be communicated in advance.

Weekdays (estimated once a week)

• Monday to Thursday: 2.45 pm to 9.45 pm
• Friday: 3.30 pm to 9.45 pm

Saturday (estimated once a month)

• 8.15 am to 5.15 pm.

Sunday (during pre-examination and examination periods, where required)

• 9.15 am to 4.30 pm.

Additional Information

• Deployment across multiple locations in NTU Library may be required based on operational requirements.
• This is a fully campus-based position (No WFH arrangements).
• The role requires flexibility to support day to day library operations, including evening and weekend duties according to the duty roster.
• Contract Duration: 1 Year

EA License No.: 96C4864

Reg. No.: R22110485 (Shanice Lim Xin Ni)