Senior/ Executive, Customer Service

5 working days (Monday to Friday)
Transportation provided to work

Working Location : 5 Jalan Samulun
Working Hours: 7.30am to 5.00pm

Position Summary

The Senior Executive – Customer Service is responsible for overseeing and coordinating daily customer service, administrative, and Business Centre operations to ensure a professional, efficient, and well-organised environment. The role serves as a key point of contact for Owners, VIPs, clients, visitors, internal departments, and external service providers, ensuring a high standard of customer experience and operational support.

Tasks and Responsibilities

• Provide professional front-line customer service and concierge support to Owners, VIPs, clients, and visitors.
• Coordinate meetings, events, and VIP visits, including meeting room setup, facilities, AV equipment, refreshments, and PPE arrangements.
• Manage daily administrative activities, including document control, filing, records management, and internal document distribution.
• Prepare and submit Customer Satisfaction Questionnaire (CSQ) reports and maintain records in the Novade system.
• Process and monitor invoices and billing through the Esker system for meals, transportation, accommodation, and related services.
• Raise Purchase Requisitions (PR) and Material Requests (MR) in SAP and coordinate PPE collection from the main store.
• Monitor and maintain adequate stocks of office supplies, pantry items, stationery, meals, beverages, and PPE.
• Coordinate lunch arrangements and liaise with external vendors and service providers.
• Coordinate with internal departments and service providers on janitorial and facilities matters to maintain a clean, safe, and professional Business Centre.
• Review OEC applications for completeness, accuracy, and compliance prior to submission.
• Support service improvement initiatives and ensure customer requests and operational matters are followed up promptly.
• Provide guidance and support to junior team members where required.

Job requirement

• Minimum 3-4 years of relevant experience in customer service, administration, hospitality, or front office operations.
• Diploma or equivalent qualification in Business Administration, Hospitality, Customer Service, or a related discipline is preferred.
• Excellent interpersonal and communication skills with a customer-focused approach.
• Strong organizational and multitasking skills, with attention to detail.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Experience using SAP, Esker, or other enterprise systems will be an advantage.
• Able to work independently and collaboratively in a fast-paced environment while maintaining professionalism and confidentiality.