Clinic Manager (Camden/Novena)

1. Full Clinic Operations Leadership

● Oversee end-to-end clinic operations including registration, nursing, diagnostics, and reporting
● Ensure smooth patient flow, service continuity, and overall operational efficiency
● Take full accountability for daily clinic performance and outcomes

2. Staff Leadership & Workforce Management

● Lead and manage all clinic staff including operations and nursing teams
● Plan manpower deployment, rostering, and workload distribution
● Oversee staff performance, development, and disciplinary standards

3. Service Quality & Patient Experience

● Ensure consistently high standards of patient care and service delivery
● Manage patient feedback, complaints, and service recovery cases
● Drive continuous improvement in patient experience and service excellence

4. Corporate Health Screening Management (if needed)

● Oversee planning and execution of corporate screening programmes (onsite and in-clinic)
● Ensure readiness of manpower, equipment, and operational logistics
● Coordinate with sales and corporate teams for smooth delivery

5. Operational Efficiency & Process Improvement

● Monitor clinic KPIs including waiting time, throughput, and productivity
● Lead implementation of workflow improvements and operational enhancements
● Ensure adherence to SOPs and standardised processes

6. Inventory, Vendor & Resource Management

● Oversee clinic inventory, consumables, and equipment management
● Manage vendor relationships for procurement and maintenance
● Ensure cost efficiency and minimise operational wastage

7. Compliance & Regulatory Governance

● Ensure full compliance with MOH regulations, PDPA, and internal policies
● Maintain audit readiness and complete documentation standards
● Enforce infection control, safety, and clinical governance standards

8. Financial & Administrative Oversight

● Monitor clinic financial performance including revenue and operating costs
● Oversee budgeting, cost control, and resource optimisation
● Ensure accurate administrative reporting and documentation

9. Health Screening Reporting & Data Oversight

● Oversee extraction and compilation of screening data from systems
● Ensure accuracy and completeness of daily, weekly, and monthly reports
● Validate operational reporting for management and corporate stakeholders