Reservation Executive

Shangri-La Rasa Sentosa, Singapore

We are looking for a Reservation Executive to join our team!

As a Reservation Executive, we rely on you to:

• Manage telephone and email reservations to deliver accurate and timely booking confirmations that enhance guest satisfaction
• Use OPMS and other hotel reservation systems to process bookings efficiently and maintain up-to-date records
• Communicate clearly and professionally with guests from diverse backgrounds to address inquiries and resolve booking issues
• Follow through on guest bookings to ensure all requests and changes are handled promptly and accurately
• Collaborate with team members to maintain smooth reservation workflows and optimize booking opportunities
• Provide courteous and helpful service to promote guest retention and positive experiences at the point of booking

We are looking for someone who:

• Experience working in a hotel/resort environment or related hospitality industry in managing rooms bookings.
• Knowledge of OPMS system and other relevant hotel reservation software
• Strong communication and engagement skills with international and domestic travellers, reflecting the resort’s global clientele

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!