Massage Therapist

Key Responsibilities

The therapist will be responsible for providing professional and high-quality wellness and tuina services to customers, including:

1. Tuina & Wellness Services

• Perform traditional Chinese tuina (推拿), acupressure and meridian massage services.
• Provide full-body and targeted wellness massage according to customers' needs.
• Perform neck, shoulder, back, waist, leg and foot relaxation treatments.
• Apply appropriate massage techniques and pressure according to customer comfort and service requirements.
• Provide meridian relaxation and general wellness services within the therapist's permitted scope of practice.
• Assist with cupping, scraping/Gua Sha or other approved wellness services where appropriately trained and permitted.
• Assist customers using AVA's wellness equipment and Sand Therapy facilities in accordance with company procedures.

2. Customer Service

• Welcome customers professionally and understand their preferred treatment areas and massage pressure.
• Explain available wellness services, treatment duration, packages and relevant precautions.
• Maintain customer comfort, dignity and privacy throughout each session.
• Observe customer feedback during treatment and adjust techniques appropriately.
• Provide general post-treatment wellness and self-care advice within the therapist's scope of practice.

3. Sales & Customer Retention

• Introduce suitable AVA wellness services, treatment packages and memberships based on customers' genuine needs.
• Assist in promoting relevant wellness products and services.
• Encourage repeat visits through good service quality and customer relationship management.
• Work towards reasonable individual and outlet sales/service targets.
• Participate in AVA promotional campaigns, membership programmes and customer retention activities.
• No hard selling or misleading sales practices are permitted.

Requirements

• Preferably 1–3 years of relevant experience in tuina, wellness massage, spa or related services.
• Relevant massage, tuina or wellness certification is preferred.
• Good practical knowledge of traditional Chinese tuina, meridian massage and acupressure techniques.
• Able to perform physically demanding massage treatments for multiple customers during a working day.
• Good customer service and communication skills.
• Mandarin-speaking ability is advantageous due to AVA's TCM and Chinese wellness environment; ability to communicate in basic English is preferred.
• Professional, responsible, punctual and well-groomed.
• Strong awareness of customer privacy and professional boundaries.
• Team-oriented and willing to learn AVA's service standards.
• Candidates must have the legal right to work in Singapore or be eligible for an appropriate work pass where applicable.

Important Scope of Practice

The Massage/Tuina Therapist must not independently diagnose medical conditions, prescribe Chinese medicine, perform acupuncture or represent himself/herself as a registered TCM Physician unless separately qualified and registered to do so.

Where a customer's condition requires TCM diagnosis, acupuncture, medical treatment or professional clinical assessment, the customer should be referred to AVA's registered TCM Physician.

Basic Salary

S$1,800 – S$2,200 per month + commission