Operations Executive (Supporting sales team)

We are looking for a detail-oriented Operations Executive to support our sales team.

Key Responsibilities

• Provide administrative and operational support to the Sales team, including preparing quotations, pricing proposals and cost calculations.
• Coordinate with operations teams, shipping lines, airlines, overseas agents and vendors to obtain competitive freight rates and support smooth shipment execution.
• Respond promptly to customer enquiries, rate requests and shipment-related updates while maintaining a high level of customer service.
• Prepare, submit and maintain quotations and related documentation in a timely and organised manner.
• Support the preparation of RFQs, tenders and commercial proposals for key accounts.
• Ensure sales and operational documentation is accurate and complies with company policies and procedures.
• Prepare and submit weekly and monthly sales/operations reports as required by Management.
• Maintain proper filing and records of quotations, customer correspondence and sales documentation.
• Assist the Sales team with customer follow-ups, account coordination and other business development activities.
• Perform other duties and responsibilities as assigned by Management.

Requirements

• Minimum 2 years of relevant experience in freight forwarding, logistics, sales support or a similar role.
• Good knowledge of sea freight and/or air freight operations will be an advantage.
• Strong communication and interpersonal skills, with the ability to liaise effectively with customers, suppliers and internal teams.
• Highly organised, meticulous and able to manage multiple tasks and deadlines.
• Proficient in Microsoft Office, particularly Excel, Word and Outlook.
• Able to work independently while also being a strong team player.
• Comfortable working in a fast-paced and high-pressure environment.
• Positive, proactive and customer-focused attitude.