Community Outreach Associate

Job Description & Requirements

The Community Outreach Associate (COA) supports Vanguard’s Active Ageing Centre by engaging seniors through outreach, befriending, and programme participation. The role assists in delivering AAC services, supporting volunteer/micro-jobber engagement, and ensuring smooth ground operations to help seniors stay active, healthy, and socially connected, while contributing to the AAC’s service standards and KPI outcomes.

Work Location: Vanguard Active Ageing Centre (Pasir Ris / Woodlands)

Responsibilities:

1. Community Activation and Senior Engagement

• Conduct outreach including door-knocking, home-visits, befriending, and follow-up with seniors in the assigned boundaries.
• Build rapport and motivate seniors to participate in AAC programmes and screenings.
• Support identification of seniors who require follow-up, referral, or escalation as required.
• Support community activation efforts (e.g., block engagement and events).

2. Programme Support & Implementation

• Assist in planning, preparing, and delivering Active Ageing programmes that meet seniors’ needs and interests.
• Handle programme logistics: setup, registration, attendance, materials, equipment.
• Ensure inclusive participation and assist seniors who need additional guidance.

3. Outreach, Screening and Basic Referrals

• Provide basic information to seniors and caregivers on AAC services, preventive health, and available community resources.
• Assist in community screening events (registration, flow, seniors’ support).
• Document observations and escalate as appropriate, for formal assessment or referral.

4. Volunteer & Micro-jobber Support

• Support onboarding and orientation of volunteers and micro-jobbers involved in AAC programmes and outreach.
• Assist to coordinate volunteer deployment and providing on-site guidance.
• Model positive engagement behaviours and maintain a welcoming environment for volunteers and seniors.

5. Operations, Administration & Compliance

• Attend to walk-in, phone, and WhatsApp enquiries from seniors and caregivers.
• Maintain accurate data for outreach, attendance, screening, and follow-up activities.
• Support administrative tasks (procurement documents, claims support, filing).
• Undertake any other duties assigned to support AAC operations and community engagement.

Requirements

• Minimum GCE A-Level / Diploma in any discipline.
• Good communication and interpersonal skills; comfortable engaging seniors.
• Team player with a positive, can-do attitude.
• Organised, dependable, and attentive to detail in event and data tasks.
• Able to multitask in a fast-paced community environment.
• Proficient in Microsoft Office; comfortable with simple CRM or digital documentation.
• Willing to work occasional evenings/weekends for community events.
• Experience in community work, eldercare, outreach, customer service, or programme support preferred.