Uniform Attendant

OBJECTIVE

Every Sofitel team member is a Heartist. A Heartist represents Sofitel’s brand and values at all times. As a Uniform Attendant, you are responsible for ensuring all Heartists are provided with clean, neat and well-maintained uniforms that reflect the professional image of Sofitel.

RESPONSIBILITIES:

• Issue and collect uniforms for all Heartists.
• Ensure uniforms are clean, pressed, properly labelled and in good condition.
• Assist Heartists with uniform fitting, exchanges and alterations.
• Sort and organise clean and soiled uniforms.
• Maintain accurate records of uniforms issued, returned and replaced.
• Keep the Uniform Room clean, neat and organised at all times.
• Check uniforms regularly and report damaged, missing or unserviceable uniforms.
• Maintain adequate uniform stock and report shortages to the supervisor.
• Coordinate with Laundry and relevant departments on uniform requirements.
• Assist with uniform inventory and stocktaking when required.
• Ensure uniforms are stored properly to prevent damage or loss.
• Provide friendly and helpful service to all Heartists.
• Maintain a professional appearance and grooming at all times.
• Follow Sofitel Brand Standards, Hotel policies and procedures.
• Attend required training and carry out duties as instructed by the supervisor or management.
• Be flexible and assist with other duties as required by business needs.
• Treat all guests and Heartists with respect, sensitivity and professionalism.
• Practice the Sofitel Vision and Values in daily practices.

TRAINING AND HUMAN RESOURCES

• Attend all required training and development programmes.
• Work respectfully with Heartists from different cultural backgrounds.
• Maintain a positive and supportive working environment.
• Accept feedback and take appropriate action to improve performance.

MISCELLANEOUS

• Ensure all standards and procedures established by the Hotel are followed.
• Adhere to Hotel rules and regulations as detailed in the Heartist Handbook.
• Carry out any other reasonable duties as assigned by the supervisor, Department Head or Management.
• Assist other departments when required by business levels and operational needs.

HEALTH AND SAFETY

• Report any potential or actual hazards immediately.
• Keep the Uniform Room and storage areas clean, safe and free from hazards.
• Follow safe manual handling practices when handling uniforms and supplies.
• Be familiar with Hotel fire and emergency procedures.
• Follow all Hotel and Accor Health, Safety and Environment policies.
• Take reasonable care of your own health and safety and that of others.

CONFIDENTIALITY

• Maintain confidentiality of Heartist information, uniform records and Hotel information.
• Ensure all Hotel and Heartist information is kept confidential during and after employment.
• Follow Accor and Hotel policies relating to confidentiality, Internet and email usage.