Bell Captain

MAIN DUTIES: To provide a luxury level of service to Hotel Guests while completing a variety of tasks assigned by the Concierge.

Bell Captain Responsibilities

• Show attention to detail in all tasks performed.
• Perform any other related duties as directed.
• Assist the concierge with the shining ritual.
• Abide by the Sofitel Singapore Sentosa Handbook/Concierge induction book.
• Collection, delivery, handling and storage of all guest luggage as per procedure and record on the log book.
• Deliver guests correspondence and packages to rooms or wherever designated and record on the log book.
• Assist valets with guests when necessary.
• Ensure lobby presence is felt especially Boon Tat Link’s driveway entrance.
• Anticipate and offer assistance to guests, especially when they are seen with luggage.
• Be proactive and to offer transportation options to guests.
• Work with the team to achieve common goals.
• Practice and present a positive attitude at all times.
• Assist in achieving on-going improvements in the quality of service delivered to both external and internal customers.
• Ensure fast, effective and friendly service is provided to internal and external guests at all times.
• Escort guests to their rooms, explaining the facilities of the hotel en route, when required.
• Greet guests by name and introduce to the other team members whenever possible.
• Assist guests with any information requested and recommend the use of hotel facilities whenever possible.
• Only use approved contacts or vendors to offer transportation options. Other approved options would be applications as installed in the City Guru Duty Phone or iPad.
• Ensure the workplace and working equipment is clean and well maintained at all times.
• Comply with instructions given by the employer, for workplace health and safety at the workplace, including work policies and risk management procedures.
• Use personal protective equipment if it is supplied and training has been given in its use.
• Report any potentially or actually unsafe or hazardous conditions to the Workplace Health and Safety Officer or manager both verbally and in writing.
• Ensure you are familiar with the emergency procedures for the hotel including your role.

Requirements:

• Comfortable to stand for long hours.
• Comfortable with shift hours.
• Comfortable to work on weekends and Public Holiday.