Observability Engineer

Role Overview

We are looking for an experienced Senior Observability Engineer to support and enhance enterprise monitoring and observability capabilities across hybrid infrastructure and cloud environments.

The role will focus on maintaining platform availability, improving system visibility, strengthening incident response and introducinggreater automation across IT operations. You will work across infrastructure, applications and cloud services to improve monitoring coverage, alert effectiveness, root cause analysis and overall service reliability.

Key Responsibilities

Observability & Monitoring

• Manage and support monitoring and observability platforms across on-premises and cloud environments.
• Configure and maintain monitoring solutions for infrastructure, applications, logs, events and service health.
• Develop dashboards and operational views covering application performance, infrastructure health, service trends and incident impact.
• Establish health checks, availability monitoring, capacity trends and operational baselines.
• Improve monitoring effectiveness through alert tuning, event correlation and reduction of unnecessary alerts.
• Implement monitoring solutions using tools such as SolarWinds, Datadog, Azure Monitor, Grafana, Splunk or similar platforms.
• Work with technical teams to define service metrics, reliability indicators and operational reporting.

Reliability & Incident Management

• Support the investigation and resolution of incidents affecting critical infrastructure, applications and IT services.
• Conduct root cause analysis and recommend corrective and preventive actions.
• Participate in post-incident reviews and identify opportunities to improve system reliability.
• Maintain escalation procedures, recovery processes and operational runbooks.
• Support high availability and disaster recovery planning, testing and continuous improvement.

Automation & Operational Improvement

• Automate operational activities such as provisioning, configuration, health checks, reporting and remediation.
• Develop and maintain automation using PowerShell, Bash, Python, Ansible, Terraform or equivalent technologies.
• Support Infrastructure as Code and configuration management practices.
• Maintain reusable scripts, templates, workflows and automation runbooks using appropriate version control.
• Explore AI-assisted operational capabilities for log analysis, alert correlation, incident triage and operational reporting.
• Review and validate AI-assisted recommendations or scripts before implementation.

Security, Compliance & Change Management

• Apply security and configuration standards across supported infrastructure and cloud environments.
• Support vulnerability remediation, system hardening, patching, access controls and secure configuration.
• Ensure monitoring and infrastructure changes follow established change and release management processes.
• Maintain appropriate operational records to support security reviews and audits.
• Support environments operating under standards such as PCI-DSS and ISO/IEC 27001.

IT Service Management & Documentation

• Follow ITIL-based incident, problem, change, request and configuration management processes.
• Maintain accurate system documentation, operational procedures, monitoring configurations and service dependencies.
• Maintain configuration and service information within CMDB or approved inventory systems.
• Develop and maintain operational runbooks and technical procedures.
• Work closely with infrastructure, application, cybersecurity, service management and vendor teams.
• Promote operational standards and knowledge sharing across Windows, Linux, Azure and container environments.

Requirements

• 8+ years of experience in Systems Administration, SysOps, Infrastructure Operations, Observability, Site Reliability Engineering or a related area.
• Strong experience supporting enterprise or business-critical IT environments.
• Hands-on knowledge of Windows Server and Linux environments.
• Experience with enterprise monitoring and observability platforms such as SolarWinds, Datadog, Azure Monitor, Grafana or Splunk.
• Good understanding of Microsoft Azure, including IaaS, PaaS and cloud security.
• Exposure to containers and Kubernetes.
• Hands-on scripting or automation experience using PowerShell, Bash or Python.
• Experience with automation and Infrastructure as Code tools such as Ansible or Terraform would be advantageous.
• Understanding of CI/CD, infrastructure automation and modern DevOps practices.
• Familiarity with ITIL processes and enterprise incident management.
• Knowledge of security and compliance frameworks such as PCI-DSS and ISO/IEC 27001.
• Strong troubleshooting and root cause analysis capabilities.
• Able to communicate effectively with both technical and non-technical stakeholders.
• Comfortable supporting critical systems and participating in weekend, evening or on-call coverage when required.

Preferred Certifications

• AWS Certified SysOps Administrator
• Microsoft Certified: Azure Administrator
• CompTIA Security+ or equivalent certification

Please send your detailed resume in MS Word format to [email protected] with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability